Answering Service or Virtual Receptionist

How to choose the right answering service or virtual receptionist service for your business...

If you’re a business owner, you know how important it is to provide excellent customer service and communication. You also know how challenging it can be to manage your phone calls, especially when you’re busy, out of the office, or closed for the day.

 

That’s why many businesses choose to outsource their phone calls to an answering service or a virtual receptionist service. But what are these services, and how do they differ from each other? And more importantly, how do you choose the best one for your business?

 

Below, we answer these questions.

 

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Answering Service Agents

Live answering services, virtual answering services and virtual receptionist services - What are they?

Virtual Receptionists

What is a live answering service
(or virtual answering service)

An answering service is a service that provides you with a team of professional agents who answer your calls remotely, 24/7, using a customized script and following your instructions. An answering service can handle a variety of tasks, such as taking messages, transferring calls, scheduling appointments, capturing leads, providing information, and more. There are two types of answering services: virtual answering service and live answering service.

 

A virtual answering service is basically the same thing as a live answering service, as both terms refer to a service that answers your calls with real people, not robots or voicemail. The only difference is that a virtual answering service uses cloud-based technology to connect your calls to the agents, while a live answering service traditionally uses phone lines. However, this difference does not affect the quality or reliability of the service, as both types of answering services use state-of-the-art equipment and software to ensure clear and secure communication.

 

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What is a virtual receptionist service?

A virtual receptionist service is a service that provides you with a team of professional agents who act as your virtual front desk staff, greeting your callers with a personalized greeting and guiding them through a custom menu of options. This service can perform all the tasks that an answering service can, plus some additional features, such as screening calls, confirming appointments, sending reminders, integrating with your software, and more. It is more than just an answering service, as it provides a higher level of customer service and personalization.

 

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Why do you need an answering service or a virtual receptionist service?

Solve business challenges...

There are many reasons why you might need one of these services for your business. Here are some of the common challenges that these services can help you solve:

 

1. You’re missing calls from potential or existing customers because you’re too busy, out of the office, or closed for the day.
2. You’re spending too much time and money on hiring, training, and managing in-house staff to answer your calls.
3. You’re losing customers or opportunities to your competitors because they offer better customer service or availability.

Benefits of using an answering service or a virtual receptionist service...

If any of the above scenarios sound familiar to you, then you should consider outsourcing your phone calls to one of these services. Here are some of the benefits that you can expect from doing so:

1. Never miss a call again, as your calls will be answered promptly and professionally 24/7/365 by friendly and courteous agents.
2. Save money on payroll, taxes, benefits, equipment, and office space by paying only for the minutes that you use.
3. Increase your customer satisfaction and loyalty by providing them with a positive and consistent experience every time they call.
4. Generate more leads and sales by capturing every opportunity and following up with every prospect.
5. Improve your productivity and efficiency by focusing on your core business activities and delegating the rest to your virtual team.
6. Enhance your brand image and reputation by having a dedicated phone number and a customized greeting that reflects your business identity and values.
7. Gain more flexibility and scalability by being able to adjust your call volume and preferences as needed.
8. Have more peace of mind by knowing that your calls are handled securely and confidentially by trained and certified agents who follow industry best practices and standards.
9. Have more control and visibility over your account by accessing real-time reports and analytics on your calls and messages.
10. Have more support and assistance by having access to a dedicated account manager who will help you set up and optimize your account.

Choose AnswerNet as your service provider

AnswerNet is one of the leading providers of answering services and virtual receptionist services in the US. We have over 25 years of experience in serving thousands of clients across various industries and sizes. We have 31 contact centers across the US and Canada that operate 24/7/365. We have over 2,500 professional agents who speak English and Spanish fluently. We have award-winning technology that allows us to integrate with most business software and provide advanced features. We have flexible pricing plans that suit any budget and usage level.


But what sets us apart from other service providers is that we customize our services to your business. We don’t offer a one-size-fits-all solution, but rather a tailor-made solution that meets your specific needs and goals. We work with you to create a script, a menu, a greeting, and a protocol that match your brand and your industry. We train our agents to understand your business and your customers. We monitor and evaluate our performance to ensure quality and consistency. We listen to your feedback and make adjustments as needed. We treat your business as our own, and we treat your customers as our own.


If you’re ready to take your business to the next level with an answering service or a virtual receptionist service, contact us today for a free consultation and quote. We can help you find the best solution for your needs and goals. Don’t let another call go unanswered or unreturned. Let AnswerNet be your partner in success!

 

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