The CCSI Management Team

ROBERT A. BELANGER - PRINCIPAL

Bob Belanger is the co-founder of Call Center Services, Inc. With experience in call center deployment and operations since the 1980s, Bob founded Call Center Services, Inc. in 1992. He is widely-recognized as a pioneer in outbound business-to-business practices. In the last several years, Bob and his team took responsibility for the original development of lead management systems that are employed at top reseller networks today. Bob’s background and extensive experience in technology has made him

a valuable resource in the development of highly targeted, strategic, and effective telemarketing campaigns for Call Center Services, Inc.’s various leading business to business clients. Bob developed call centers at Scopus Corporation and Integra Technologies prior to starting Call Center Services, Inc. . He has served on the boards of numerous civic and social organizations.

CLAIRE M. BELANGER - PRESIDENT

Claire has been active with Call Center Services, Inc. for the past 10 years. Claire originally served as Vice President of Finance and Operations and took over as President in March of 2005. Since then she has overseen the deployment of several large channel sales support campaigns for some of the largest IT VAR programs in North America. Claire is a graduate of Rivier College and has several years experience in Accounting and Finance in the high tech industry. She served on the Board of Directors for Merrimack Valley Goodwill Industries, the Finance Committee

for the town of Tyngsboro, and currently serves as a member of the Finance Council for St. Mary Magdalen Parish of Tyngsboro & Dracut, MA.

DAVID E. BELANGER - VICE PRESIDENT OF OPERATIONS

David is responsible for day to day operations of the company including strategic planning and tactical implementation of all CCSI programs, oversight of the program management staff, P&L responsibilities, and corporate budgeting and forecasting . Dave also leads the team that supports CCSI ’s IT infrastructure and New Product Development. He is responsible for all technology initiatives involving the contact center, sales & marketing support, and extranet/intranet reporting.

Prior to joining CCSI David served as Director of Technology for Franchise Solutions and Franchise.com of Portsmouth, NH, providing franchise sales lead generation and marketing services to top franchise companies. He led the development and support of dozens of sales lead generating web sites and web-based business applications. As an executive at Franchise Solutions, David participated in strategic planning, acquisition evaluations and new product development. He also developed SaaS applications in sales process engineering and marketing services automation. David also worked as an IT Engineer at Celestica, Hewlett Packard and Apollo Computer. He developed extranets for clients such as IBM , and Sun Microsystems and supported engineering, training, HR and manufacturing systems in an electronics manufacturing operation. David has a Bachelor of Science degree in Business Administration with a focus in Management Information Systems from University of Massachusetts, Lowell.

KATHRYN A. TITO – DIRECTOR OF MARKETING & BUSINESS DEVELOPMENT

Kathryn is responsible for developing market demand for CCSI services and expanding the service offering as needed. She brings to the company almost 20 years of strategic marketing and sales experience for business to business technologies as well as business to consumer demand generation. Her experience spans product marketing & sales support responsibilities for global telecommunications and networking firms, software vendors, and SaaS

providers - both publicly-traded and start-up. Her previous employment includes The Business Research Group, Decision Resources, UNIFI Communications, INFINIUM SOFTWARE, Schlumberger SEMA , Franchise Solutions, and SimpleTuition. During her eight-year history as a Telecommunications Industry Analyst, she provided market intelligence to organizations such as AT&T, Lucent, Sun Microsystems, EDS , Fujitsu, NEC, Nortel, MCI, Sprint, Bellcore, IBM , Andersen Consulting, McKinsey & Co, and the U.S.Central Intelligence Agency. Kathryn graduated cum laude with a Business Management degree, majoring in Finance/Investments and Communication, from Babson College.

CHERYL MITIS-HAMELIN - RESOURCE MANAGER

Cheryl has been with Call Center Services, Inc. since March 1998. She began as the call center supervisor, moved into corporate training, and then call center management. Cheryl obtained inbound and outbound call center knowledge from her past employment with Global Knowledge Network. Cheryl also has several years experience in the staffing industry having worked as Branch Manager for ADECCO Staffing.

As a staffing industry professional, Cheryl is responsible for recruiting and hiring the most highly-qualified Business Development Specialists for CCSI . When she is not expanding our core talent pool, she oversees accounting, contracts, and office operations. Cheryl is a graduate of the Burdett School of Business.

TONI DAVIS - PROGRAM MANAGER

	Toni brings over 16 years of project and program management experience to the company. Her experience spans areas of IT, Operations, and Sales & Marketing for global telecommunications, hardware, and software providers - both publicly-traded and start-up, and gained call center experience as a senior scheduler for one of the largest life safety systems in the U.S. Toni has been instrumental as the team lead managing corporate initiatives, as well as National Account clientele.
Her successes include the development and implementation of an automated work order system to help streamline work flow and increase productivity between sales and internal development teams, enhancements to sales’ contract systems, migration of nine legacy platforms to one central location, coordination and management of large re-cabling projects. She has won numerous awards for her outstanding customer service excellence, and her top performance. Toni’s previous employment includes SimplexGrinnell, Franchise Solutions, ICG Communications, Qwest Communications, and Digital Equipment Corporation. She also worked as a paralegal/executive assistant supporting top legal partners for seven years. Toni graduated with honors with an Associates of Science degree from Dean Junior College and Quinsigamond Community College and served as Class President.
As the Program Manager Toni functions as the primary point person with clients. She partners with our clients in developing their campaigns, sharing consultative industry knowledge along the way, and managing the program from beginning to end. Toni supplies clients with updates, gathers feedback from Business Development Specialists’ calling experiences, reports, and provides statistical analysis and suggestions for a successful program.

CRAIG INGOLDSBY - DATABASE ADMINISTRATOR

	Craig joined Call Center Services, Inc. in 2005. Starting as a Business Development Specialist, he has since moved into the position of Database Administrator. Craig is responsible for the day to day operation of the active databases and associated IT projects. Partnering with our program management team , Craig’s focus is on the quality and stability of the data being used in each campaign.
Before coming to Call Center Services, Inc., Craig worked for several years as a Customer Service Representative and Data Technician focusing on quality control while attending college for Business Management and Graphic Design.

Megan Elwell – PROGRAM SPECIALIST

Megan has been with CCSI since 2006. Originally hired as a Business Development Specialist, she move into a senior-level position within one year. In 2009, Megan was promoted to the position of Program Specialist where she is responsible for mentoring junior staff, performing QA on lead quality, campaign training, coaching and monitoring.